Terms of service
By using this website, you acknowledge and accept our terms and conditions, as well as our privacy policy, whether or not you register with us. If you do not agree to these terms and conditions, please refrain from using this website.
1. Information About Us
Discover BullionCare, operated by BULLIONCARE PTY LTD. We’re a registered Australian company (ABN: 79 647 611 710) providing a wide range of quality products. Contact us at support@bullioncare.com.au or sales@bullioncare.com.au.
2. Service Availability
We offer worldwide shipping, but certain restrictions apply to orders from specific countries. For international customers, please contact us at support@bullioncare.com.au for further assistance.
3. Your Status
When placing an order through our website, you confirm that:
You possess the legal capacity to enter into binding contracts.
You are at least 18 years old.
You are a resident of one of the Serviced Countries.
4. How The Contract Is Formed Between You And Us
Upon placing an order, you’ll receive an email acknowledging its receipt. However, please note that this doesn’t confirm the acceptance of your order. Your order is considered an offer to purchase a product, subject to availability and our acceptance. We’ll send you a separate email, known as the “Dispatch Confirmation,” once the product is dispatched. The Contract between us is formed when the Dispatch Confirmation is sent.In case of an error with your order, you may have the opportunity to rectify it via email before it is processed. Once your order has been processed, amendments are not possible. If your order has already been dispatched, kindly refer to our Returns Policy for instructions on returning the products to us.
The Contract will specifically pertain to the products for which we have confirmed dispatch in the Dispatch Confirmation. We are not obligated to provide any additional products that may have been included in your order until their dispatch has been confirmed in a separate Dispatch Confirmation.
When making a request, you agree that the information you provide to us for ordering goods or services is truthful and precise. You confirm that you are an authorized user of the credit or debit card used for the request and that there are adequate funds to cover the expenses. It is your responsibility to promptly notify us of any changes to these details.
5. Availability And Delivery
Orders will be delivered by the specified date in the Dispatch Confirmation or within 30 days if no date is mentioned, barring exceptional circumstances.6. Price And Payment
Prices for the Products displayed on the website include AUS GST.
Payment must be made through the specified means on the website, and it will be considered complete only upon receiving cleared funds for the full amount stated in the order.
While we strive to ensure accurate pricing, there is a possibility of incorrect prices on some Products. We verify prices during dispatch, and if the correct price is lower, we will charge the lower amount. In case the correct price is higher, we may contact you for instructions or reject the order and notify you accordingly.
We accept Visa, Debit, Mastercard, and PayPal
Please note that only one promotion code can be used per order.
7. Our Returns Policy
For details on refunds, please refer to our Return Policy.8. Our Liability
In the event of non-delivery, incorrect delivery, damaged or defective products, or incorrect quantity, we will take the following actions at our discretion:
Rectify any shortage, non-delivery, or incorrect delivery.
Replace or repair damaged or defective Products.
Provide a refund for the amount paid for the affected Products.
We are not liable for any consequential, special, or indirect losses, including but not limited to loss of revenues, profits, contracts, business, anticipated savings, or damage to goodwill, reputation, or data.
Our total liability under this contract is limited to the amount paid for the Products.
The Contracts (Rights of Third Parties) Act 1999 does not grant any rights to enforce the terms of this Contract to a person who is not a party to it.
9. Intellectual Property Rights
We exclusively own all Intellectual Property Rights related to the Products and Branding.
10. Indemnity
You agree to indemnify, defend, and protect BullionCare, along with its directors, officers, employees, consultants, agents, and affiliates, against any third-party claims, liabilities, damages, and costs (including legal fees) resulting from, but not limited to, your violation of these terms and conditions, infringement of intellectual property rights or any other rights of others, breach of confidentiality or privacy, or any defamatory statements made by you.
11. Import Duty
When ordering Products for delivery outside Australia, please be aware that import duties and taxes may apply upon delivery. You are responsible for paying these charges. We have no control over the amount and recommend contacting your local customs office for more information. Additionally, please comply with all applicable laws and regulations of the destination country. We are not liable for any breach of such laws by you.12. Written Communications
Applicable laws require written information and communications. When using our site, you agree that communication with us will be mainly electronic. We will contact you via email or by posting notices on our website. By using our site, you accept electronic communication for contractual purposes. All contracts, notices, and information provided electronically comply with legal requirements. Your statutory rights are not affected.
13. Severability
If any of these terms and conditions or provisions of a contract are deemed invalid, unlawful, or unenforceable, they will be separated to the extent necessary while the remaining terms and provisions remain valid to the fullest extent permitted by law. Alternatively, the clause may be adjusted and interpreted to closely resemble its original meaning as permitted by law.
14. Our Right To Vary These Terms And Conditions
We reserve the right to revise and modify these terms and conditions as necessary. The applicable policies and terms and conditions are those in effect at the time of your product order, unless required changes are made by law or governmental authority (which may apply to previous orders). If we notify you of any changes before sending the Dispatch Confirmation, we will assume you have accepted the updated terms and conditions unless you notify us otherwise within seven working days of receiving the Products.
15. After-Sale Service
For any questions, comments, or requests regarding these terms and conditions or our Products, please contact us at sales@bullioncare.com.au. If you have any complaints, please address them in writing to 3/1 Bricker Street, Cheltenham North, 3192, VIC. If you are unsatisfied with our handling of a complaint, you may request alternative dispute resolution, where an independent body will review the dispute and seek to resolve it without going to court.