Shipping & Insurance

1. Setting Weight for Products: Each product in our inventory is assigned a specific weight, usually measured in kilograms or grams. This weight might include the product itself and any additional packaging.
2. Order Calculation: When you add products to your cart and proceed to checkout, our system totals the weight of all items in your cart.
3. Competitive Product Pricing: At BullionCare we have found that with weight based shipping we can virtually offer the lowest prices in the world for our products without limiting some markets due to expensive shipping costs.

We're thrilled to share that we now offer shipping to more than 170 countries worldwide!

Here's a breakdown of the shipping durations based on zones:

• Zone 1 & 2 (Australia and New Zealand): 2-8 days.
• Zone 3 & 4 (USA, Asia, Europe): 10-20 days.
• Zone 5 (Rest of the World): 10-30 days.

To ensure smooth delivery, please verify that the delivery details provided during checkout are accurate and do not overlap with other addresses. Orders will be shipped within 1-2 business days upon receipt of cleared funds. You will receive an email confirmation upon purchase and another email once your package has been shipped.

Bullion Care provides full insurance for all shipped packages. In the event of a claim, it may take up to 10 business days for processing, after which you will be eligible for a refund or a replacement order. However, please note that we cannot accept responsibility for parcels that have been delivered and left unattended. Once delivery is confirmed, insurance claims for that order cannot be accepted.

Absolutely! Once your order has been processed and shipped, we'll send you an email containing a tracking number. With this number, you can monitor the delivery progress of your package in real-time. If you don't see this email in your inbox, kindly check your spam or junk folder. Keeping you informed every step of the way is our priority, so you can always shop with confidence. If you encounter any issues or have further questions, please don't hesitate to reach out to our customer service team.

We offer a variety of payment options to make your shopping experience seamless and convenient. You can choose from the following methods: Apple Pay, MasterCard, Credit Card, Google Pay, PayPal, Shop Pay, Direct Bank Transfer, Visa, and Afterpay. Whether you prefer using a traditional credit card, an online payment gateway, or a buy now, pay later service, we've got you covered. Shop with ease, knowing your transaction will be secure and straightforward.

Yes, BullionCare offers the most competitive prices nationwide for the range of products available. For wholesale orders or to request a quote, please send an email to sales@bullioncare.com.auwith 'WHOLESALE' in the subject line, and our team will respond within 48 hours to assist you.